Nothing blocked, nothing shaped
Every Crazyweb package is uncapped and unshaped. We don't inspect, block, prioritise or slow down streaming traffic — including at peak evening hours.
We've got your back, around the clock
Check the live status of our network and find quick answers below. You can also check your current usage by logging into your account via Client login — there's a live usage graph showing how your line is currently utilised. Still stuck? Reach a local technician by phone, VoIP, email or WhatsApp — no call-centre runaround.
Network status
Network status & notices
Current and recent failures, planned maintenance and changes made without interrupting your service.
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Frequently asked
Answers, fast
How do I know if I can get fibre or wireless at my address?
Send us your address on the contact page and we'll confirm whether fibre (Evotel, Openserve or Vuma) or fixed wireless reaches you — and recommend the package that fits your zone and budget.
How long does installation take?
Most fixed-wireless connections go live within a few working days of approval. Fibre timelines depend on the network operator's build and activation, but we keep you updated at every step so there are no surprises.
Are your internet packages capped or shaped?
No. Every Crazyweb wireless and fibre package is uncapped and unshaped. You get the full speed you pay for — including during peak evening hours — with no throttling.
What happens if my connection goes down?
Our core network is monitored 24/7, so we often spot issues before you do. Check the live status above, then contact our local team by phone, VoIP, email or WhatsApp and a technician will get you back online.
Can I keep my existing phone number with VoIP?
Yes — you can port your existing landline number to our hosted VoIP service. Line rental is R79 per number per month, and your first three extensions are completely free.
How is VoIP billed?
All VoIP calls are billed per second, so you only pay for actual talk time — never rounded-up minutes. Landline calls are 29c/min, cellular 59c/min and other networks 49c/min.
Can I upgrade or change my package later?
Of course. Move up or down the speed tiers, switch fibre providers where coverage allows, or scale your hosting plan as your home or business grows. Just let us know.
Do you offer hosting and email too?
Yes. We offer web and email hosting from R50 per month, with mailboxes, disk space and databases that scale up to our Expert plan — ideal for keeping your whole online presence under one roof.
Streaming
Streaming on Crazyweb
We do not block, throttle or limit any streaming service of any kind. Your line runs at the full speed you pay for, whatever you choose to watch.
We recommend licensed services
We strongly recommend well-known paid platforms such as DStv, Netflix and Amazon Prime Video. Licensed services are stable, properly supported and safe to use on your connection.
Where it's hosted matters
Services hosted and peered locally in South Africa reach you in a few milliseconds. The same content served from abroad travels much further, which shows up as slower starts and buffering.
Quick test: is it your line or the service?
If a streaming service keeps buffering, open a YouTube stream on the same device and watch the quality. YouTube caches locally in South Africa and only needs around 4 Mbps for a decent stream, so if it plays smoothly, your Crazyweb line is fine and the problem sits with the other service or its servers. If YouTube buffers too, get hold of us and we'll investigate the line.
Local vs international hosting
NetworkTypical figures for a Crazyweb line. Actual results vary by service, device and time of day.
Licensed platforms with local servers or caches peered at local exchanges — DStv Stream, Netflix and Prime Video all cache locally.
Latency to server5–20 ms
Stream start-upNear instant
Peak-hour stabilityConsistent
PathStays in country
Servers in Europe, the US or Asia, with every request crossing undersea cables and multiple international networks.
Latency to server150–300 ms
Stream start-upNoticeably slower
Peak-hour stabilityMore buffering, quality drops
PathUndersea cable, many hops
Unlicensed services almost always run from offshore servers with no local caching, which is why they buffer and drop quality even on a fast line. A licensed platform on the same connection will usually look and sound better.
A word on unlicensed streams
Any service offering well-known channels or content that does not come from the original rights holder cannot be considered a legal service — whether it is sold at a reduced rate or not. If a package looks far cheaper than the official platform and carries the same premium channels, it is not licensed to resell them. We do not block these services, but we cannot support or troubleshoot them, and using them carries legal and security risk that sits with the subscriber.
Quick fixes
Try these before you call
Restart your routerPower off 30 seconds, then back on
Check the cablesMake sure fibre/Ethernet is seated
Check status aboveConfirm it's not planned maintenance
Still down? Message usWhatsApp 082 343 0560